Alene’s story


AUTHOR, CONSULTANT, LUXURY HOSPITALITY EDUCATOR AND BIG BELIEVER IN SIMPLIFIED SYSTEMS TO ELIMINATE STRESS AND OVERWHELM TO ADVANCE YOUR CAREER

I teach yacht stewards and hospitality professionals how to feel confident about delivering Luxury Service, Housekeeping and Interior Management skills to advance their careers and become highly-paid yacht stews.

Keeping the Dream Yachting Lifestyle Alive: How I went from stressed-out Chief Stew to helping hundreds of stews get ahead by building their confidence and skills with online and onboard courses owners love.

Before I wrote a successful book, before I wrote my PYA/GUEST approved courses and spent years training stews in the classroom and onboard yachts worldwide, there was an overworked Chief Stew “yes” girl. Eager to please– but desperate for approval. I just wanted everyone to be happy!!

In the beginning, I was scared to death of damaging something valuable, making a terrible mistake in service, or disappointing the owners and guests. My confidence was shaky, and there was not much information out there to help me build my skills.

The Accidental Expert

My venture into yacht stewardess training was not exactly smooth sailing. Two-decades of high-octane yachting saw me traveling all over the world on private and charter yachts. I was involved in all aspects of the daily running of the vessel on each boat, but there was no consistency in how to do my job. Starting out was often trial and error. I made the same mistakes as every other stew. It seemed like every yacht and every Chief Stew was different, and I never knew what to expect next.

When I became a Chief Stew, I vowed to change that. I saw the need for standardized training not just in food and beverage service, but in housekeeping and laundry, too. I’ve always looked for new ways to improve my own skills and share my knowledge with others, and I loved helping stews develop their skills. So I wrote a book.

I’m the author of  “The Yacht Guru’s Bible: The Service Manual for Every Yacht. Before I wrote the book, I spent more than 20 years working on yachts, 15 of them as Chief Stew. I have been sharing my expertise for more than 12 years in the monthly Stew Cues column on The-Triton.com, a  publication for yachting professionals.

Shore-side, I created the interior department curriculum for Maritime Professional Training in Fort Lauderdale, the most complete full service private maritime school in the US. At the same time, I worked with the Professional Yachting Association setting up a system of standards for Yacht Interior Training and Education. The courses became part of the Guidelines in Unified Excellence in Service Training Program (GUEST).

Getting my courses approved and spending years teaching face-to-face in the classroom, I know, what the most common frustrations and problems are, as well as what you are expected to know about Wine, Silver Service, Housekeeping, Laundry, and Interior Administration.

WHICH LEADS ME TO WHY THIS SITE EXISTS: I’M HERE TO SERVE YOU

I wrote the book, I wrote the courses, and now I’m bringing it all online in a fresh, new system. Seeing other stews succeed is my life’s mission. Stick with me and I’ll show you how to make it happen.  

Below Deck: Reality TV, The Wrong Attitude, and Keeping the Dream Alive

The reality TV series “Below Deck” that depicts the crew of a superyacht as they deal with their personal dramas may not be highly regarded among industry professionals, but it opened the doors of opportunity. There have never been so many newbies getting into the industry with no training and no clue what professional yachting is all about. We need to show the the ropes to help keep the owners’ dreams of the perfect yachting lifestyle alive.

THIS IS FOR YOU IF you are an aspiring yacht stew who wants to be seen as a pro, or if you are a Captain or Owner who wants to have a professionally trained crew.

You’ve come to the right place. These systems work hard, so you don’t have to. .

A skilled, qualified team is the foundation of elite yacht service and the secret ingredient to living the dream yachting lifestyle.

If you think this is a good fit for you, or you would like some more information, please get in touch. Contact me now, and see how we can work together!